the problem
60%
of all people
wear the wrong shoe size
Situation: for clothes and shoes, 50% of the parcels go back to the sender
in 2019
50%
of shoe orders were returned
and in 2018
37.5%
of all shoes ordered online were sent back because of wrong shoe sizes.
Situation: 75% of shoe returns are caused by wrong sized shoes
Too big / too small
Uncomfortable
Different expectation
Doesn't like the material
Doesn't like the design
Doesn't like the colour
Defect or damage
Other reasons
75%
48%
19%
14%
8%
7%
5%
9%
Late delivery
1%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Situation: exorbitant return costs for online retailers
Worldwide, around 37,5% of all shoes ordered online are returned due to the wrong sized shoe size
01
02
That are around 8.625.000.000 pairs of shoes per year
03
Average return costs of 15,18 € (Germany) sum up to 130.927.500.000 € - annually!